Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!
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Product Certifications

Are you registered with the Vegan Society?

Yes, our products are registered with the Vegan Society, ensuring they meet the highest standards for vegan-friendly products.

Are your products Halal?

Unfortunately our products are not Halal

Are your products Kosher?

Our products are not certified Kosher.

Ingredients & Sourcing

Where is your Cacao from?

The Cacao Farming industry can be tricky to negotiate. Our Cacaco is grown in the Dominican, unless there are supply issues linked to weather, in which case it comes from Peru, or Columbia. We do not buy Cacao from countries with oppresive regime. 43% of the Worlds Cocoa originates in the Ivroy Coast; where hundreds of thousands of children are being sold or stolen and forced into slavery. To get more information on this and see who the good guys are; we highly recommend visiting the Food Empowerment Project website

Are your ingredients GMO-free?

Yes, all of our ingredients are non-GMO, providing our customers with natural and wholesome chocolate products.

Packaging & Environment

Is your packaging eco-friendly?

Our packaging is carefully designed and recyclable, minimizing our environmental impact. We are also researching options for garden compostable packaging materials. Our retail packets are recyclable as they utilise opp+opp. The recycling code for this is PP5

How do you minimize your carbon footprint?

We strive to minimize our carbon footprint by sourcing ingredients locally whenever possible, using energy-efficient manufacturing processes, and partnering with eco-friendly logistics providers.

Manufacturing & Testing

Other than the great taste, this is what really sets us apart.

How do you test your products for allergens?

Out of all the allergens Casein, found in dairy is the only allergen without a legal tolerance. If a product is to be truly Dairy Free it needs to be tested down to under >0.2mg/kg. Many of our products are panned which means spraying chocolate over an ingredient. This process requires the most stringent of manufacturing procedures in order to achieve the required testing levels. Our product is tested multiple times throughout manufacture. Our base chocolate is tested before we start. We randomly pick some bulk product from the production line to be tested and then we randomly test the finished product once it has been packed. Our manufacturing facility has a SALSA certification and our packing facility works with an accredited BRC certificate. We use an accredited testing agency whose mission statement is to be the leading company in the development and marketing of solutions for food and animal safety.

Are your products allergen-free?

While our vegan and dairy-free chocolate products are made without any animal-derived ingredients, we advise customers with allergies to check the ingredient list for potential allergens.

General FAQ's

Where can I buy your vegan and dairy-free chocolate products?

Our products are available online through our website, as well as in select supermarkets and specialty stores.

Do you offer any gluten-free chocolate options?

Yes, we offer a variety of gluten-free chocolate products to cater to the dietary needs of our customers.

How should I store my vegan chocolate?

Vegan chocolate and Dairy Free chocolate are no different to mainstream chocolates in how they should be stored. To ensure freshness and optimal taste, store in a cool, dry place away from direct sunlight and strong odors.

Can I order your products for a special event or as a gift?

Absolutely! Our vegan and dairy-free chocolate products make the perfect gift or addition to any special event. Contact us for more information on bulk orders and gift options.